We look forward to your questions! Please contact us with any questions using the contact form. Below you will find the most frequently asked questions and their answers. We are constantly updating this catalog.

What payment methods are available?

You can pay with the most common payment methods; you can find a detailed list at the bottom of the page.

Where is delivery going?

In principle, we could deliver worldwide, but there are some exceptions (Ukraine, Russia, Belarus).

How much are the shipping costs?

All our orders are handled by our shipping partner DHL. We charge shipping costs of €5.00 within Germany, €15.00 within the EU (outside Germany), and €25.00 outside the EU.

All prices include VAT.

How long does shipping take?

We base our delivery times on the information provided by our shipping service provider DHL. Shipping typically takes 2-3 business days within Germany, 5-6 business days within the EU, and 7-12 business days outside the EU.

Can I return or exchange products?

Of course, all ordered products can be returned within 14 days of receipt, as long as they are in their original condition (including undamaged tags) and unworn. Returns are at your own expense.

In case of a return or exchange, please contact us by email at hallo@saendorn. You will receive a return form or information about a possible exchange.

If the return arrives in the correct condition, we will refund the amount within 7 working days using the same method used to pay for the order.

Where do you produce?

All our products are manufactured in Germany. You can find the exact production locations in the description text on the respective product pages.

Where do your materials come from?

Most fabrics are manufactured in Germany and Italy. You can find the exact production locations in the descriptions on the product pages.

Other components such as zippers, buttons, labels and packaging materials are manufactured in Germany.

It is our aim to create supply chains that are as local as possible and to keep routes extremely short in order to make an active contribution to people and the environment.